Manage 11 enterprise seller accounts (Verizon, AT&T, Ingram Micro) generating $89M+ in GMV. Weekly optimization of Sales, Inventory Mix, Pricing, and Quality KPIs. Built agentic AI workflows and a company-wide analytics repository eliminating manual data processes for 100+ colleagues. Designed and led internal AI training, recognized as subject matter expert for AI adoption across the commercial org.

Generated $25M in revenue over two years securing 25+ ITAD, wholesale, and SMB partnerships. Led two teams through weekly reviews and KPI frameworks. Developed and presented QBRs for partners. Crafted channel partnership agreements with SOWs and SLAs.

Oversaw global logistics across LATAM, India, and UAE, 3,400 jobs completed with 25% improvement in delivery efficiency. Built SOP framework that cut onboarding time by 15%. Designed customer service automation integrating Front, ClickUp, and Google Sheets, improved response time 70%, NPS +20%.

Coordinated daily studio logistics for live broadcasts out of Studio 43 in New York, supporting production on Super Bowl 55, NCAA March Madness, NFL Monday QB, and T.O.P.S. Managed on-air talent schedules, catering, and transportation for high-pressure live productions.

Seven summers in guest services and beach operations along Atlantic Beach, alongside years working front-of-house in the Long Island restaurant industry. Developed the foundation in customer-facing work, high-volume people management, and operational adaptability that informs everything I do.